Our Terms & Conditions
OVERVIEW
This website is operated by Ballroom Reloved Ltd Throughout the site, the terms “we”, “us” and
“our” refer to Ballroom Reloved Ltd. Ballroom Reloved Ltd offers this website, including all
information, tools and services available from this site to you, the user, conditioned upon your
acceptance of all terms, conditions, policies and notices stated here.
By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree
to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those
additional terms and conditions and policies referenced herein and/or available by hyperlink.
These Terms of Service apply to all users of the site, including without limitation users who are
browsers, vendors, customers, merchants, and/or contributors of content.
Please read these Terms of Service carefully before accessing or using our website. By accessing or
using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to
all the terms and conditions of this agreement, then you may not access the website or use any
services. If these Terms of Service are considered an offer, acceptance is expressly limited to these
Terms of Service.
Any new features or tools which are added to the current store shall also be subject to the Terms
of Service. You can review the most current version of the Terms of Service at any time on this
page. We reserve the right to update, change or replace any part of these Terms of Service by
posting updates and/or changes to our website. It is your responsibility to check this page
periodically for changes. Your continued use of or access to the website following the posting of
any changes constitutes acceptance of those changes.
SECTION 1 – ONLINE STORE TERMS
By agreeing to these Terms of Service, you represent that you are at least the age of majority in
your state or province of residence, or that you are the age of majority in your state or province of
residence and you have given us your consent to allow any of your minor dependents to use this
site.
You may not use our products for any illegal or unauthorized purpose nor may you, in the use of
the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).
You must not transmit any worms or viruses or any code of a destructive nature.
A breach or violation of any of the Terms will result in an immediate termination of your Services.
SECTION 2 – GENERAL CONDITIONS
We reserve the right to refuse service to anyone for any reason at any time.
You understand that your content (not including credit card information), may be transferred
unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and
adapt to technical requirements of connecting networks or devices. Credit card information is
always encrypted during transfer over networks.
You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of
the Service, or access to the Service or any contact on the website through which the service is
provided, without express written permission by us.
The headings used in this agreement are included for convenience only and will not limit or
otherwise affect these Terms.
SECTION 3 – ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION
We are not responsible if information made available on this site is not accurate, complete or
current. The material on this site is provided for general information only and should not be relied
upon or used as the sole basis for making decisions without consulting primary, more accurate,
more complete or more timely sources of information. Any reliance on the material on this site is
at your own risk.
This site may contain certain historical information. Historical information, necessarily, is not
current and is provided for your reference only. We reserve the right to modify the contents of this
site at any time, but we have no obligation to update any information on our site. You agree that it
is your responsibility to monitor changes to our site.
SECTION 4 – MODIFICATIONS TO THE SERVICE AND PRICES
Prices for our products are subject to change without notice.
We reserve the right at any time to modify or discontinue the Service (or any part or content
thereof) without notice at any time.
We shall not be liable to you or to any third-party for any modification, price change, suspension
or discontinuance of the Service.
SECTION 5 – PRODUCTS OR SERVICES (if applicable)
We have made every effort to display as accurately as possible the colors and images of our
products that appear at the store. We cannot guarantee that your computer monitor’s display of
any color will be accurate.
We reserve the right, but are not obligated, to limit the sales of our products or Services to any
person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We
reserve the right to limit the quantities of any products or services that we offer. All descriptions of
products or product pricing are subject to change at anytime without notice, at the sole discretion
of us. We reserve the right to discontinue any product at any time. Any offer for any product or
service made on this site is void where prohibited.
We do not warrant that the quality of any products, services, information, or other material
purchased or obtained by you will meet your expectations, or that any errors in the Service will be
corrected.
SECTION 6 – ACCURACY OF BILLING AND ACCOUNT INFORMATION
We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or
cancel quantities purchased per person, per household or per order. These restrictions may include
orders placed by or under the same customer account, the same credit card, and/or orders that
use the same billing and/or shipping address. In the event that we make a change to or cancel an
order, we may attempt to notify you by contacting the e‑mail and/or billing address/phone
number provided at the time the order was made. We reserve the right to limit or prohibit orders
that, in our sole judgment, appear to be placed by dealers, resellers or distributors.
You agree to provide current, complete and accurate purchase and account information for all
purchases made at our store. You agree to promptly update your account and other information,
including your email address and credit card numbers and expiration dates, so that we can
complete your transactions and contact you as needed.
For more detail, please review our Returns Policy.
SECTION 7 – OPTIONAL TOOLS
We may provide you with access to third-party tools over which we neither monitor nor have any
control nor input.
You acknowledge and agree that we provide access to such tools ”as is” and “as available” without
any warranties, representations or conditions of any kind and without any endorsement. We shall
have no liability whatsoever arising from or relating to your use of optional third-party tools.
Any use by you of optional tools offered through the site is entirely at your own risk and discretion
and you should ensure that you are familiar with and approve of the terms on which tools are
provided by the relevant third-party provider(s).
We may also, in the future, offer new services and/or features through the website (including, the
release of new tools and resources). Such new features and/or services shall also be subject to
these Terms of Service.
SECTION 8 – THIRD-PARTY LINKS
Certain content, products and services available via our Service may include materials from third-
parties.
Third-party links on this site may direct you to third-party websites that are not affiliated with us.
We are not responsible for examining or evaluating the content or accuracy and we do not warrant
and will not have any liability or responsibility for any third-party materials or websites, or for any
other materials, products, or services of third-parties.
We are not liable for any harm or damages related to the purchase or use of goods, services,
resources, content, or any other transactions made in connection with any third-party websites.
Please review carefully the third-party’s policies and practices and make sure you understand them
before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-
party products should be directed to the third-party.
SECTION 9 – USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS
If, at our request, you send certain specific submissions (for example contest entries) or without a
request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether
online, by email, by postal mail, or otherwise (collectively, ‘comments’), you agree that we may, at
any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any
medium any comments that you forward to us. We are and shall be under no obligation (1) to
maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to
respond to any comments.
We may, but have no obligation to, monitor, edit or remove content that we determine in our sole
discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or
otherwise objectionable or violates any party’s intellectual property or these Terms of Service.
You agree that your comments will not violate any right of any third-party, including copyright,
trademark, privacy, personality or other personal or proprietary right. You further agree that your
comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain
any computer virus or other malware that could in any way affect the operation of the Service or
any related website. You may not use a false e‑mail address, pretend to be someone other than
yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely
responsible for any comments you make and their accuracy. We take no responsibility and assume
no liability for any comments posted by you or any third-party.
SECTION 10 – PERSONAL INFORMATION
Your submission of personal information through the store is governed by our Privacy Policy. To
view our Privacy Policy.
SECTION 11 – ERRORS, INACCURACIES AND OMISSIONS
Occasionally there may be information on our site or in the Service that contains typographical
errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions,
offers, product shipping charges, transit times and availability. We reserve the right to correct any
errors, inaccuracies or omissions, and to change or update information or cancel orders if any
information in the Service or on any related website is inaccurate at any time without prior notice
(including after you have submitted your order).
We undertake no obligation to update, amend or clarify information in the Service or on any
related website, including without limitation, pricing information, except as required by law. No
specified update or refresh date applied in the Service or on any related website, should be taken
to indicate that all information in the Service or on any related website has been modified or
updated.
SECTION 12 – PROHIBITED USES
In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using
the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in
any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules,
laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the
intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage,
intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age,
national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit
viruses or any other type of malicious code that will or may be used in any way that will affect the
functionality or operation of the Service or of any related website, other websites, or the Internet;
(h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider,
crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the
security features of the Service or any related website, other websites, or the Internet. We reserve
the right to terminate your use of the Service or any related website for violating any of the
prohibited uses.
SECTION 13 – DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY
We do not guarantee, represent or warrant that your use of our service will be uninterrupted,
timely, secure or error-free.
We do not warrant that the results that may be obtained from the use of the service will be
accurate or reliable.
You agree that from time to time we may remove the service for indefinite periods of time or
cancel the service at any time, without notice to you.
You expressly agree that your use of, or inability to use, the service is at your sole risk. The service
and all products and services delivered to you through the service are (except as expressly stated
by us) provided ‘as is’ and ‘as available’ for your use, without any representation, warranties or
conditions of any kind, either express or implied, including all implied warranties or conditions of
merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-
infringement.
In no case shall Ballroom Reloved Ltd, our directors, officers, employees, affiliates, agents,
contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or
any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including,
without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any
similar damages, whether based in contract, tort (including negligence), strict liability or
otherwise, arising from your use of any of the service or any products procured using the service,
or for any other claim related in any way to your use of the service or any product, including, but
not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred
as a result of the use of the service or any content (or product) posted, transmitted, or otherwise
made available via the service, even if advised of their possibility. Because some states or
jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental
damages, in such states or jurisdictions, our liability shall be limited to the maximum extent
permitted by law.
SECTION 14 – INDEMNIFICATION
You agree to indemnify, defend and hold harmless Ballroom Reloved Ltd and our parent,
subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers,
subcontractors, suppliers, interns and employees, harmless from any claim or demand, including
reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these
Terms of Service or the documents they incorporate by reference, or your violation of any law or
the rights of a third-party.
SECTION 15 – SEVERABILITY
In the event that any provision of these Terms of Service is determined to be unlawful, void or
unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by
applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of
Service, such determination shall not affect the validity and enforceability of any other remaining
provisions.
SECTION 16 – TERMINATION
The obligations and liabilities of the parties incurred prior to the termination date shall survive the
termination of this agreement for all purposes.
These Terms of Service are effective unless and until terminated by either you or us. You may
terminate these Terms of Service at any time by notifying us that you no longer wish to use our
Services, or when you cease using our site.
If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or
provision of these Terms of Service, we also may terminate this agreement at any time without
notice and you will remain liable for all amounts due up to and including the date of termination;
and/or accordingly may deny you access to our Services (or any part thereof).
SECTION 17 – ENTIRE AGREEMENT
The failure of us to exercise or enforce any right or provision of these Terms of Service shall not
constitute a waiver of such right or provision.
These Terms of Service and any policies or operating rules posted by us on this site or in respect to
The Service constitutes the entire agreement and understanding between you and us and govern
your use of the Service, superseding any prior or contemporaneous agreements, communications
and proposals, whether oral or written, between you and us (including, but not limited to, any
prior versions of the Terms of Service).
Any ambiguities in the interpretation of these Terms of Service shall not be construed against the
drafting party.
SECTION 18 – GOVERNING LAW
These Terms of Service and any separate agreements whereby we provide you Services shall be
governed by and construed in accordance with the laws of United Kingdom.
SECTION 19 – CHANGES TO TERMS OF SERVICE
You can review the most current version of the Terms of Service at any time at this page.
We reserve the right, at our sole discretion, to update, change or replace any part of these Terms
of Service by posting updates and changes to our website. It is your responsibility to check our
website periodically for changes. Your continued use of or access to our website or the Service
following the posting of any changes to these Terms of Service constitutes acceptance of those
changes.
SECTION 20 – CONTACT INFORMATION
Questions about the Terms of Service should be sent to us via our Contact Us webpage
Terms & Conditions
PLEASE READ THESE PLATFORM TERMS CAREFULLY
[BY SIGNING UP FOR THE PLATFORM OR BY USING THE PLATFORM YOU AGREE TO THESE TERMS. IF
YOU DO NOT AGREE TO THESE TERMS DO NOT USE THE PLATFORM.
WHO WE ARE AND WHAT THIS AGREEMENT DOES
We are Ballroom Reloved Ltd of 24 Cecil Ave, Bournemouth, Dorset BH8 9EJ (referred to as “Ballroom
Reloved”, “we”, “us” or “our” in these Terms).
Under Section 1 of these Terms, we license you to use the Ballroom Reloved platform, the content
supplied with the software, (Platform) and any updates or supplements to it as permitted in these
Terms.
The platform facilitates the advertising of goods and/or services (Products), as well as allowing
communication between the parties. Unless indicated otherwise, Products available on the Platform
are provided by external providers (Merchants), not by Ballroom Reloved, unless agreed otherwise,
to consumers (Buyers).
We may provide services in connection with the Platform (Services). For example, we may provide
Services in connection with the buy and sale of dance dresses or customer support.
If and to the extent that we provide Services, we shall provide such Services with reasonable skill and
care.
If in connection with the Services we require information from you:
∙you must provide us with complete and accurate information;
∙we are not liable to the extent you do not provide the required information or provide us
with inaccurate or incomplete information.
Additional terms will apply to you if you use the Platform:-
1.As a Buyer – Section 2 (plus any terms imposed by Merchants, as notified to you by the
Merchant);
2.As a Merchant – Section 3;
3.Section 4 of these Terms applies in all cases.
YOUR PRIVACY
Under data protection legislation, we are required to provide you with certain information about
who we are, how we process your personal data and for what purposes and your rights in relation to
your personal data and how to exercise them. This information is provided in our Privacy Policy and it
is important that you read that information.
Please be aware that internet transmissions are never completely private or secure and that any
message or information you send using the Platform may be read or intercepted by others, even if
there is a special notice that a particular transmission is encrypted.
SECTION 1 – USING THE PLATFORM
SUPPORT FOR THE PLATFORM AND HOW TO TELL US ABOUT PROBLEMS
Support. If you want to learn more about the Platform or have any problems using it please take a
look at our FAQs on our website
Contacting us (including with complaints). If you think the Platform is faulty or mis-described or
wish to contact us for any other reason please email our customer service team via our contact us
page
How we will communicate with you. If we have to contact you, we will do so by [email, by SMS or by
post], using the contact details you have provided to us.
HOW YOU MAY USE THE PLATFORM
You may only use the Platform for your own internal business or personal use.
YOU MUST BE 18 TO ACCEPT THESE TERMS AND USE THE PLATFORM
You must be 18 or over to accept these terms and use the Platform.
UPDATES TO THE PLATFORM
From time to time we may automatically update the Platform to improve performance, enhance
functionality, reflect changes to the operating system or address security issues.
PLATFORM AVAILABILITY
The Platform is provided via the internet. We do not guarantee that your use of the Platform will be
uninterrupted or error-free or that the Platform will always be available. We are not responsible for
any failure of the Platform due to failures or downtime of the internet or any of your IT systems.
USER ACCOUNT
If you set up a user account within the Platform, you agree that you shall take all steps necessary to
protect your log in details and keep them secret. You agree that you shall not give your log in details
to anyone else.
If you fail to keep your log in details confidential, whether deliberately or unintentionally:
∙You accept full responsibility for the consequences of this and agree to fully compensate us
for any losses or harm that may result; and
∙We will not be responsible to you for any loss that you suffer as a result of unauthorised
access to your account.
If you notice any unauthorised use or breach of your user account, you must immediately notify us.
WE ARE NOT RESPONSIBLE FOR OTHER WEBSITES YOU LINK TO
The Platform may contain links to other independent websites which are not provided by us. Such
independent sites are not under our control, and we are not responsible for and have not checked
and approved their content or their privacy policies (if any).
You will need to make your own independent judgement about whether to use any such
independent sites, including whether to buy any products or services offered by them.
LICENCE RESTRICTIONS
You agree that you will:
4.not rent, lease, sub-license, loan, provide, or otherwise make available, the Platform in any
form, in whole or in part to any person without our prior written consent;
5.not copy the Platform, except as part of the normal use of the Platform or where it is
necessary for the purpose of back-up or operational security;
6.not translate, merge, adapt, vary, alter or modify, the whole or any part of the Platform nor
permit the Platform any part of it to be combined with, or become incorporated in, any
other programs, except as necessary to use the Platform on devices as permitted in these
terms;
7.not disassemble, de-compile, reverse engineer or create derivative works based on the
whole or any part of the Platform nor attempt to do any such things, except to the extent
that (by virtue of sections 50B and 296A of the Copyright, Designs and Patents Act 1988)
such actions cannot be prohibited because they are necessary to decompile the Platform to
obtain the information necessary to create an independent program that can be operated
with the Platform or with another program (Permitted Objective), and provided that the
information obtained by you during such activities:
8.is not disclosed or communicated without our prior written consent to any third party to
whom it is not necessary to disclose or communicate it in order to achieve the Permitted
Objective; and
9.is not used to create any software that is substantially similar in its expression to the
Platform;
10.is kept secure; and
11.is used only for the Permitted Objective;
12.comply with all applicable technology control or export laws and regulations that apply to
the technology used or supported by the Platform.
ACCEPTABLE USE RESTRICTIONS
You must:
13.not use the Platform in any unlawful manner, for any unlawful purpose, or in any manner
inconsistent with these terms, or act fraudulently or maliciously, for example, by hacking into
or inserting malicious code, such as viruses, or harmful data, into the Platform or any
operating system;
14.not infringe our intellectual property rights or those of any third party in relation to your use
of the Platform, including by the submission of any material (to the extent that such use is
not licensed by these terms);
15.not transmit any material that is defamatory, offensive or otherwise objectionable in relation
to your use of the Platform;
16.not use the Platform in a way that could damage, disable, overburden, impair or compromise
our systems or security or interfere with other users.
INTELLECTUAL PROPERTY RIGHTS
All intellectual property rights in the Platform throughout the world belong to us (or our licensors)
and the rights in the Platform are licensed (not sold) to you. You have no intellectual property rights
in, or to, the Platform other than the right to use them in accordance with these terms.
SECTION 2 – USING THE PLATFORM AS BUYER – ADDITIONAL TERMS
WHAT THIS SECTION COVERS
This section applies whenever you use the Platform or purchase Products from a Merchant via the
Platform.
Please read these terms carefully before you register with the Platform, view the Platform or
purchase Products from a Merchant.
REGISTERING ON THE PLATFORM
You can register on the Platform as a Buyer to allow you to purchase Products via the Platform.
During this process you will be required to create a user account.
MERCHANTS
Merchants are independent providers, not our employees or workers. We have no involvement in
the provision of the Products, unless agreed otherwise.
PRODUCTS
We cannot guarantee that the Platform will contain details of any relevant Products or that you will
reach agreement with any Merchant in respect of the Products.
Merchants are responsible for all elements relating to the Products, including:
∙listing details of Products on the Platform;
∙providing the Products to you as indicated on the Platform or as otherwise agreed with the
Merchant.
If you purchase a Product at this point a contract will come into existence between you and the
Merchant and you will be responsible for paying for the Product via the Platform. Any terms imposed
by the Merchant will apply in addition to these Terms.
As a consumer, you will have legal rights against the Merchant in relation to any Product that is not
provided in accordance with applicable laws. If you are in the UK, advice about your legal rights is
available from your local Citizens Advice Bureau or Trading Standards Office.
Nothing in these Terms will affect your statutory rights.
PAYMENT
We are responsible for payment for advert(s) placement on the Platform. Payments made via the
Platform will be made using Stripe.
Payments between the Merchant (seller) and buyer as a result of the Platform, are made at your own
discretion and caution. We recommend using reputable payment systems (ie. Paypal)
Ballroom Reloved are not responsible or liable for any payments made between the Merchant and
Buyer or thereafter.
CHANGES
Once an agreement has been reached for the Products between you and a Merchant, if you wish to
make any changes to the Products, such as delivery information, please contact the Merchant.
Alternatively you can contact Ballroom Reloved who may be able to provide customer support.
COMMUNICATING WITH MERCHANTS
You must communicate with the Merchant via the Platform. Should you choose to provide your
contact details to the Merchant, you do so at your own risk.
REFUNDS/ COMPLAINTS
If you have a complaint regarding the Product or wish to request a refund you can raise the issue via
the Platform. In such instances, we will act as a conduit between you and the Merchant.
We are not responsible for issuing refunds.
You are responsible for returning Products to the Merchant (if applicable).
FEEDBACK
You will be asked to rate and leave a review of the Merchant and/or the Products which will be
visible to future prospective buyers and the Merchant. You must provide honest and accurate
feedback.
REMOVAL FROM THE PLATFORM
We reserve the right at our complete discretion to remove you from the Platform and you shall not
be permitted to view the Platform. This may be, for example, if you do not pay for Products.
SECTION 3 – USING THE PLATFORM AS MERCHANT – ADDITIONAL TERMS
WHAT THIS SECTION COVERS
This section applies whenever you register with or use the Platform and provide Products to Buyers.
Please read these terms and the Merchant Code of Conduct carefully before you register with the
Platform. You must comply with these Terms and the Merchant Code of Conduct.
REGISTERING ON THE PLATFORM
You can register as a merchant to list products on the Platform and allow you to communicate with
Buyers.
[During this process you will be required to provide your critical contact information.] We may also
require you to provide evidence to confirm your identity.
FEES
In order to place adverts on our Platform as a Merchant you must pay a Listing Fee to Ballroom
Reloved which is payable prior to the advert for the Product becoming active.
The fee is payable in advance and is non-refundable in all circumstances.
You can terminate your account at any time with us
If you fail to pay any amounts owed to us, we may suspend your access to the Platform, delete your
details from the Platform, including any Products listed on the Platform and/or terminate the
contract.
PRODUCTS
When you list a Product on the Platform you are responsible for:
∙ensuring that any Product which is goods is in-stock and available
∙providing appropriate pictures and those pictures must be your own;
∙providing an accurate and up-to-date description of the Product, including size, condition,
location, payment details, postage information, and your own refund policy
∙complying with any legal and regulatory requirements which apply to that type of Product,
including any product labelling requirements.
You warrant that you will comply with all applicable laws in providing the Products.
You must not list any Product on the Platform which is illegal, counterfeit or for which a licence is
required. You must also not list for sale any firearms, ammunition, knifes or other weapons.
We will notify you via email if a Product is sold via the Platform. If you reach agreement for Products
with the Buyer, at this point a contract will come into existence between you and the Buyer.
The price for the Products is to be agreed with the Buyer via the Platform. The Buyer is responsible
for paying for the Product (and any associated costs such as postage) to you directly.
PROVISION OF PRODUCTS
You are responsible for providing the Products in accordance with any timescales and/or delivery
methods agreed with the Buyer. In any event, you agree to deliver the Products within a reasonable
timescale of purchase by the Buyer.
CHANGES
Once an agreement has been reached for the Product between you and a Buyer, if you wish to make
any changes to the Products please contact the Buyer. Alternatively you can contact Ballroom
Reloved who may be able to assist.
COMMUNICATING WITH BUYERS
If you receive any questions or communications from the Buyer, you must respond to the Buyer
within a reasonable timeframe and in a professional manner.
You must communicate with the Buyer via the Platform. Should you choose to provide your contact
details to the Buyer, you do so at your own risk.
REFUNDS/ COMPLAINTS
If the Buyer has a complaint or wishes to request a refund they should raise this with you the
Merchant. They can raise their issue via the Platform; In such instances, we will act as a conduit and
provide support between you and the Buyer.
If you reach agreement with the Buyer to issue a refund, you must pay any amounts due to the
Buyer.
FEEDBACK
We request Buyers leave feedback following receipt of the Products which will be visible to future
prospective buyers. We are not liable for any feedback left via the Platform.
REMOVAL FROM THE PLATFORM
If you wish to remove a Product or your profile from the Platform, you can do so at any time via the
Platform. No refunds will be due to you if you delete any Product or your profile from the Platform.
We reserve the right at our complete discretion to remove you or any Product from the Platform.
This may be, for example, if you receive negative feedback from Buyers in relation to the Products,
fail to provide Products, or list Products for sale which breach these Terms. Prior to removing you
and/or any Product from the Platform, we may discuss the issue with you.
LIABILITY
IF WE SUFFER ANY LOSSES AS A RESULT OF YOUR ACTS OR OMISSIONS, YOU SHALL INDEMNITY US
IN RESPECT OF ALL LOSSES SUFFERED BY US.
SECTION 4 – GENERAL TERMS – APPLY IN ALL CASES
CHANGES TO THESE TERMS
We may need to change these terms to reflect changes in law or best practice or to deal with
additional features which we introduce. We will notify you of a change when you next start the
Platform.
If you do not accept the notified changes you will not be permitted to continue to use the Platform.
OUR RESPONSIBILITY FOR LOSS OR DAMAGE SUFFERED BY YOU
We are responsible to you for foreseeable loss and damage caused by us. If we fail to comply with
these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our
breaking these terms or our failing to use reasonable care and skill, but we are not responsible for
any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it
will happen or if, at the time you accepted these terms, both we and you knew it might happen.
We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This
includes liability for death or personal injury caused by our negligence or the negligence of our
employees, agents or subcontractors or for fraud or fraudulent misrepresentation.
Our responsibility for loss or damage suffered by you if you are a business. Subject to the
paragraph above:
∙we shall not be liable to you, whether in contract, tort (including negligence), breach of
statutory duty, or otherwise, for any loss of profit, loss of anticipated savings, loss of
revenue, or any indirect or consequential loss arising under or in connection with any
contract between us; and
∙our total liability to you for all other losses arising under or in connection with any contract
between us, whether in contract, tort (including negligence), breach of statutory duty, or
otherwise, shall be limited to 100% of the total fees paid to you by us in the 12 months
preceding the event giving rise to liability.
Limitations to the Platform. The Platform are provided for general information and entertainment
purposes only. They do not offer advice on which you should rely. You must obtain professional or
specialist advice before taking, or refraining from, any action on the basis of information obtained
from the Platform. Although we make reasonable efforts to update the information provided by the
Platform, we make no representations, warranties or guarantees, whether express or implied, that
such information is accurate, complete or up to date.
Please back-up content and data used with the Platform. We recommend that you back up any
content and data used in connection with the Platform, to protect yourself in case of problems with
the Platform.
Check that the Platform is suitable for you. The Platform has not been developed to meet your
individual requirements. Please check that the facilities and functions of the Platform meet your
requirements.
We are not responsible for events outside our control. If our support for the Platform is delayed by
an event outside our control then we will contact you as soon as possible to let you know and we will
take steps to minimise the effect of the delay. Provided we do this we will not be liable for delays
caused by the event but if there is a risk of substantial delay you may contact us to end your contract
with us.
WE MAY END YOUR RIGHTS TO USE THE PLATFORM IF YOU BREAK THESE TERMS
We may end your rights to use the Platform at any time by contacting you if you have broken these
terms in a serious way. If what you have done can be put right we will give you a reasonable
opportunity to do so.
If we end your rights to use the Platform:
17.You must stop all activities authorised by these terms, including your use of the Platform.
18.You must delete or remove the Platform from all devices in your possession and immediately
destroy all copies of the Platform which you have and confirm to us that you have done this.
WE MAY TRANSFER THIS AGREEMENT TO SOMEONE ELSE
We may transfer our rights and obligations under these terms to another organisation. We will
always tell you in writing if this happens and we will ensure that the transfer will not affect your
rights under the contract.
YOU NEED OUR CONSENT TO TRANSFER YOUR RIGHTS TO SOMEONE ELSE
You may only transfer your rights or your obligations under these terms to another person if we
agree in writing.
NO RIGHTS FOR THIRD PARTIES
This agreement does not give rise to any rights under the Contracts (Rights of Third Parties) Act 1999
to enforce any term of this agreement.
IF A COURT FINDS PART OF THIS CONTRACT ILLEGAL, THE REST WILL CONTINUE IN FORCE
Each of the paragraphs of these terms operates separately. If any court or relevant authority decides
that any of them are unlawful, the remaining paragraphs will remain in full force and effect.
EVEN IF WE DELAY IN ENFORCING THIS CONTRACT, WE CAN STILL ENFORCE IT LATER
Even if we delay in enforcing this contract, we can still enforce it later. If we do not insist immediately
that you do anything you are required to do under these terms, or if we delay in taking steps against
you in respect of your breaking this contract, that will not mean that you do not have to do those
things and it will not prevent us taking steps against you at a later date.
WHICH LAWS APPLY TO THIS CONTRACT AND WHERE YOU MAY BRING LEGAL PROCEEDINGS
These terms are governed by English law and you can bring legal proceedings in respect of the
Platform in the English courts.
