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Frequently Asked Questions

What is Ballroom Reloved?

Ballroom Reloved is an online marketplace dedicated to preloved dancewear. We connect buyers and sellers, allowing dancers to buy and sell their preloved dancewear and accessories.

How does Ballroom Reloved work?

As a seller, you can list your preloved dancewear items for sale on our platform, choosing between our Standard and Premium packages. Buyers from all over the world can browse listings and communicate with sellers directly through our messaging system. Ballroom Reloved does not handle payments between buyers and sellers.

Is it free to use Ballroom Reloved?

Yes, it’s free to browse listings and create an account on Ballroom Reloved. You can save your favourite dancewear using our wishlist function too!

Sellers are just charged a one-time fee when placing adverts and there is zero commission on sales.

 

Can I narrow down the search?

Absolutely! We understand that finding the perfect dancewear can be tricky, which is why we’ve implemented advanced search filters to help you narrow down your options. You can search by category, size, colour, condition, price, and more to find exactly what you’re looking for. Our search filters make it easy to browse listings tailored to your preferences. Simply use the filters provided on our website’s search page to refine your search and discover your dream dancewear!

How do I create an account?

To create an account, simply click on the icon at the top right corner of the homepage. Follow the prompts to fill out your details and create your free profile.

How do I purchase an item?

You’ll communicate directly with the seller to arrange payment and shipping details. Please ensure that as both buyer or seller you have taken into consideration all information on sizing and condition of the dancewear, and are aware of the sellers refund policy before proceeding with any transactions.

Can I try before I buy?

Although we are a global community, it is fairly common that as dancers you may be travelling to the same competition, studio, or training camp which could be the perfect opportunity to meet up to try on your potential purchase.

Some sellers will offer the option to try a dress/menswear before buying and it is normal to expect to pay a minimum 50% security deposit, although this is entirely at the discretion of the seller.

How do I communicate with potential sellers?

You can communicate through our messaging system. Simply click on the “Message Seller” button on the listing page to start a conversation.

How do I list an item for sale?

To list an item for sale, click on the tag icon and follow the prompts to create your listing. Be sure to provide accurate descriptions, clear photos, and competitive pricing to attract potential buyers. See our Sellers Guide for more information.

What fees are associated with selling on Ballroom Reloved?

Sellers are charged a one-time fee only when placing an advert. We do not take any commission on the sale of your item. This enables us to offer a  transparent fee structure and is outlined during the listing process.

Why do you ask for so much information when placing an advert?

At Ballroom Reloved, we believe in providing buyers with as much information as possible to make informed purchasing decisions. Detailed listings with clear descriptions and high-quality photos help buyers accurately assess the condition, size, and suitability of the items they’re interested in. By providing comprehensive details upfront, sellers can attract more qualified buyers and streamline the selling process. Additionally, detailed listings help maintain trust and transparency within our community, fostering positive experiences for both buyers and sellers.

Is my personal information secure on Ballroom Reloved?

We take the security of your personal information seriously and have measures in place to protect it. However, we recommend exercising caution when sharing sensitive information and conducting transactions within our secure messaging system.

How can I avoid scams on Ballroom Reloved?

We encourage users to familiarise themselves with common online scam tactics and follow our safety tips outlined here. Additionally, trust your instincts and report any suspicious activity to our customer support team immediately.

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